Terms and Conditions of the Silene Group
Who Are We?
Jsme poradenská a vzdělávací společnost.
Why do these General Terms and Conditions exist?
Because you are interested in our services, and we are happy to provide them.
Because not everything agreed upon is in writing.
Because we want to avoid misunderstandings that could spoil our relationships.
Because there is a legal requirement set by law 89/2012 Coll., Civil Code, § 1751 and paragraph 1, to define between us the conditions that are not specified by the service order or contract.
How is Our Contractual Relationship Formed?
Our contractual relationship is established at the moment you accept the offer we present. This can occur in writing by sending an email, making an order, or confirming in the contact form on our website.
If your company prefers a contractual agreement for the provision of services, then we reserve the right to review the contract. Any contractual arrangements specified in the contract then take precedence over these terms and conditions.
Our contractual relationship is always confirmed by a proforma invoice, which we will send to you within ten days of placing the order.
What Information Should Necessarily Be Included in an Order?
An order is the confirming document of our relationship and should therefore include: the name of your company, the address of your place of business/headquarters, business identification number (IČO) and VAT number (DIČ) if you are a VAT payer, your name or the name of a contact person, identification of the ordered services (which is usually the agreed name of the provided service), agreed purchase price, the account number to which we can issue a proforma invoice, and consent to these terms and conditions.
An order may take the form of a specific document used by your company, a form provided by us, or even a simple email record. This approach allows us to accommodate the administrative preferences of both parties effectively.
What is the subject of the agreed order/contract?
The subject of the order is the service provided by us. This could include a series of educational events/development programs, seminars, training sessions, workshops, inspirational lectures, webinars, coaching or mentoring sessions/programs. It could also involve corporate consultancy, process analysis and optimization, implementation or improvement of project management, mediation, and psychological consulting.
The service provided by us is always further specified in the accepted offer or on our website.
All information related to the delivery of the ordered service is our property. Its distribution (especially in written form) is subject to our approval. However, primarily, we prefer that distribution does not occur.
All information transferred from your side, or from your employees/colleagues, during the service provision, remains the property of your company. We are not authorized to distribute it in any way. If there is a need to enter into a mutual non-disclosure agreement, we are ready to do so upon prior agreement.
How is our contractual relationship terminated?
Our contractual relationship terminates if you decide not to provide the agreed services. In such cases, you must inform us in writing (by email) and the termination of the relationship will be governed by the following cancellation conditions:
If you cancel the order 30 or more working days before the service is provided, nothing happens and our contractual relationship simply terminates without any fee. In this case, we will refund the entire invoiced amount if you have already paid it.
However, if you cancel the order 30 or fewer working days before the event, although we will be very sorry, we will have to charge a cancellation fee of 30% of the agreed price. This means that we will refund 70% of the invoiced amount to your account if you have already paid it.
If you cancel the order 14 or fewer working days before the event, we will also be very sorry, but a cancellation fee of 100% of the agreed price will apply. In this case, we will not be returning any payments made.
Furthermore, our contractual relationship terminates if the advance invoice is not paid without prior notification and reasons for non-payment (e.g., a company-wide invoice payment term of 90 days, etc.) or if repeated reminders are sent, if either your company or ours ceases to exist, if any natural disaster occurs that prevents delivery, or for any other reason that you do not wish to disclose.
If you request to reschedule the offered service to a date other than the agreed date, we are happy to accommodate you, but always at least 30 working days before the execution of the ordered service.
What else do you need to know?
The terms of these General Terms and Conditions may be amended, but the version sent to you with the order or proforma invoice always applies. Therefore, your rights are not affected by any new version of the terms.
We clearly prefer non-cash transactions and a 30-day payment term for invoices. If this is not possible, please let us know.
We provide you with unique know-how gained through years of practice. As such, it is not advisable to resell it or provide it to our competition.
Although our communication is usually in writing, we are always happy to hear from you. Important verbal communications will subsequently be confirmed in writing.
We can issue invoices without VAT or with 21% VAT, so it depends only on your preference, which you need to inform us about.
The provided price is only for you/your company. Other clients may have different prices.
Data protection is handled according to current legislation in compliance with the GDPR. If your company requires a separate contractual arrangement regarding personal data, we are inclined to agree.
We are pleased that you have chosen us and will do everything in our power to ensure that the service you order meets the promised standards.
For Silene,
Zuzka and Vašek Jiránkovi